APJC (Australia) Cisco Services Lab Operations (Intern) – Services
St. Leonards, St. Leonards, AUSNSW (1 Location)
This position is available to students seeking industrial attachments as part of a IT, Computer Science or Electrical Engineering course. Our internships are for six months, and are full time. Candidates will be required to gain permission from college/university to undertake this as a work experience
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| Job Category: | Intern – Cisco Services |
| Job Description: | Cisco Services Organization: Networks function better when services, together with products, create solutions that align to business needs and opportunities. The collaboration that joins Cisco services with skilled partners and customers delivers the best results that intelligently enable networks and applications, and benefit the people who use them.Main Job Responsibility – Build Recreates A recreate is Cisco’s term for an engineering test bed, which are used to help troubleshoot and isolate customer network and design problems. Recreates can be very complex and involve both foundation and next gen technologies such as cloud computing, borderless networking, content delivery network and much more. As well as providing full on-site training, we empower you to gain industry recognised certifications such as CCNA or CCNP.As a member of this program, you will work closely with our employees in an environment where creativity is encouraged, teamwork is paramount, and results are the measurement of success. Requirements: So why should you join Cisco? A career with Cisco can offer you: Note: |
APJC (Australia) Customer Support Engineer (Full Time) – Services
St. Leonards, St. Leonards, AUSNSW (1 Location)
This position is available to recent graduates that have graduated within 27 months of the position start date of mid 2014. The position is located in St Leonards.
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| Job Category: | Full Time – Cisco Services |
| Job Description: | Applications Close: 19th April 2014Cisco Technical Assistance Center (TAC) helps to ensure that Cisco products and network operate efficiently: • Cisco TAC receives high marks from customers for quick, effective response and issue resolution. • 1,030+ CCIE® professionals, broad expertise in Cisco technologies and products, ownership of complex issues, commitment to high quality customer experience — rapid issue resolution • The staff is qualified to execute in several different critical areas: 1. Situation appraisal – where priority issues are resolved through action planning. 2. Problem analysis – where all problems are diagnosed consistently, regardless of the technology 3. Decision analysis – where good, solid, actionable decisions are made to address problems/issues 4. Potential problem analysis – where risks are avoided and mitigatedWe are looking to recruit Graduates keen to develop their career in networking, who are not afraid of change, and eager to grasp complex challenges. Graduates will be trained in-house and will work side by side with seasoned engineers.Responsibilities: • Provide phone consultation to independently debug complex product and technology solution problems. • Act as a technical expert and provide systems/product training on a world-wide basis. • Act as a focal point for large account network/technology solution problem resolution. • Act as a technical expert. Provided support on a world-wide basis. • Typically interface with Customer Support Engineers, value added resellers, OEMs, end-users and internal engineering departments. Impact is major. • Work on problems of diverse scope where analysis requires evaluation of identifiable factors. Applies known solutions to solve problems. Requirements: • Educational Background • Must have skills/experiences • Other preferred skills/experiences |